Penlan Bed and Breakfast – Terms and Conditions

We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Arrival and Departure

Check in is available from 4.00pm to 8.00pm (16:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.  We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.

Reservations

Please note the cancellation policy below before committing to a reservation.

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

Cancellation Policy

We ask for a deposit for half of the total cost of your stay. The majority of our guests are  SWCP walkers who have planned their accommodation well in advance so if you cancel with less than a month’s notice the deposit will be forfeit

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full.

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.